Privacy Policy — atm969

atm969 is committed to protecting the privacy and security of all individuals who use our online betting and casino platform. This Privacy Policy applies to personal information collected through our website, mobile-optimized interfaces, and any future applications operated under the atm969 brand. It covers information collected from both registered Members and casual visitors.

We recognize that when you provide us with personal data, you are placing your trust in us. We take this responsibility seriously and are committed to handling your information with care, transparency, and in full compliance with applicable data protection laws, including internationally recognized privacy standards.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies. Where there is any conflict between this Privacy Policy and the Terms & Conditions regarding data handling, the provisions of this Privacy Policy shall prevail.

For the purposes of applicable data protection legislation, atm969 is the data controller responsible for the personal information we collect and process. This means we determine the purposes for which, and the manner in which, your personal data is processed.

If you have any questions about how we handle your personal data, or if you wish to exercise any of your privacy rights described in this policy, please contact our Data Protection Officer at [email protected] (displayed as plain text; not a clickable link per site policy). We will respond to all legitimate requests within 30 days.

We collect several categories of personal information to operate the atm969 platform, process transactions, verify identities, prevent fraud, and provide customer support. The types of information we collect include:

3.1 Information You Provide Directly

3.2 Information Collected Automatically

When you access the atm969 platform, we automatically collect certain technical and usage information through cookies, web beacons, and server logs:

• Device Information: IP address, device type and model, operating system version, browser type and version, screen resolution, language settings.
• Usage Data: Pages visited, time spent on each page, referring website, click patterns, bet history (events wagered on, stake amounts, odds, outcomes), game session data (games played, duration, bets placed).
• Location Data: Approximate geographic location derived from IP address (country and city-level accuracy) to verify you are accessing the platform from an eligible jurisdiction.
• Session Data: Login and logout timestamps, session duration, concurrent login detection for security monitoring.

3.3 Information from Third Parties

We may receive additional information about you from third-party service providers and public databases:

• Payment Processors: Confirmation of successful deposits and withdrawals, transaction status updates, fraud alerts from Indonesian banks and e-wallet providers.
• KYC Verification Partners: Identity verification results, sanctions screening outcomes, politically exposed persons (PEP) checks, adverse media reports.
• Gaming Software Providers: Game outcome data, Random Number Generator (RNG) results, live dealer interaction logs (for casino games provided by Evolution Gaming, Pragmatic Play, and similar suppliers).

atm969 processes your personal information for the following legitimate business purposes:

1. Account Management: Creating and maintaining your Member account, authenticating your identity at login, processing password reset requests, managing account settings and preferences.
2. Transaction Processing: Processing deposits via Indonesian bank transfers (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), crediting winnings to your account, processing withdrawal requests to your registered payment method.
3. Identity Verification (KYC): Verifying that you are at least 21 years of age, confirming your identity matches the name on your payment methods, conducting sanctions screening and anti-money-laundering (AML) checks as required by our licensing obligations.
4. Platform Operation: Accepting and settling bets on sportsbook events (football, basketball, badminton, MotoGP, e-sports), operating casino games (slots, live dealer tables, crash games like Aviator), conducting togel (numbers lottery) draws, maintaining fair gameplay through Random Number Generator (RNG) auditing.
5. Customer Support: Responding to inquiries via live chat and email in both Indonesian and English, resolving account issues, investigating bet settlement disputes, providing technical assistance.
6. Fraud Prevention & Security: Detecting duplicate accounts, identifying match-fixing collusion patterns, preventing bonus abuse, blocking unauthorized access attempts, investigating chargeback fraud claims.
7. Responsible Gaming: Implementing deposit limits, loss limits, and session timers you have set, processing self-exclusion requests, identifying Members showing signs of problem gambling behavior and offering support resources.
8. Marketing Communications: Sending promotional offers, bonus announcements, and platform updates via email and SMS (you may opt out at any time), displaying personalized in-platform promotions based on your betting preferences.
9. Legal Compliance: Responding to lawful requests from law enforcement and regulatory authorities, maintaining records as required by our international gaming license, complying with Indonesian tax reporting obligations where applicable.
10. Platform Improvement: Analyzing aggregated usage data to improve website performance, optimizing bet acceptance speeds, identifying popular games and sports to expand offerings, conducting A/B testing on new features.

atm969 does not sell your personal data to third parties for their own marketing purposes. However, we do share your information with carefully selected service providers and partners to the extent necessary to operate the platform:

5.1 Service Providers

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, etc.) and e-wallet providers (OVO, DANA, GoPay, etc.) to process deposits and withdrawals.
• KYC Verification Partners: Identity verification services that check your government-issued ID documents against official databases and conduct sanctions/PEP screening.
• Gaming Software Suppliers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and other providers whose games and live dealer tables appear on atm969 — these suppliers may collect session data to operate their games.
• Cloud Infrastructure Providers: Secure server hosting and database storage services to maintain platform availability and data redundancy.
• Customer Support Contractors: Third-party live chat software providers (these contractors are bound by strict confidentiality agreements and access only the information needed to respond to your support requests).

5.2 Legal and Regulatory Disclosures

We may disclose your personal information to law enforcement agencies, regulators, or other government authorities where required by law or where we believe disclosure is necessary to:

• Comply with a valid legal process (court order, subpoena, or official investigation)
• Enforce our Terms & Conditions and investigate suspected violations
• Detect, prevent, or address fraud, security breaches, or technical issues
• Protect the rights, property, or safety of atm969, our Members, or the public

5.3 Business Transfers

In the event that atm969 undergoes a merger, acquisition, corporate restructuring, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify affected Members via email of any such ownership change and provide an opportunity to close their account if they do not wish to continue under the new ownership.

atm969 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

After the applicable retention period expires, we securely delete or anonymize your personal information. Anonymized data (data that can no longer identify you as an individual) may be retained indefinitely for statistical analysis and platform improvement purposes.

Depending on your jurisdiction of residence, you may have the following rights regarding your personal data. atm969 honors these rights in accordance with applicable data protection laws:

• Right of Access: You may request a copy of the personal information we hold about you, including account details, transaction history, and KYC documents.
• Right to Rectification: If any of your personal information is inaccurate or incomplete, you may request that we correct or update it. You can update most account information directly via your Account settings page.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where there is no compelling legal reason for us to continue processing it. Note that we must retain certain records (transaction history, KYC documents) for 7 years to comply with licensing obligations, even after account closure.
• Right to Restrict Processing: You may request that we limit how we use your data while a dispute about accuracy or lawfulness is being resolved.
• Right to Data Portability: You may request a machine-readable copy of certain personal data (e.g., your account information and transaction history) to transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests (e.g., direct marketing). We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days and may request additional identity verification to protect your security.

atm969 uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.

Types of Cookies We Use

• Essential Cookies: Required for platform functionality, including maintaining your logged-in session, remembering your language preference, and processing bets. These cookies cannot be disabled without breaking core features.
• Performance Cookies: Collect anonymous information about how visitors use the site (e.g., most-visited pages, click patterns, page load times) to help us improve performance.
• Functionality Cookies: Remember your preferences (e.g., display settings, sound on/off for games, odds format) to provide a more personalized experience.
• Marketing Cookies: Track your activity across sessions to deliver relevant promotional offers and measure the effectiveness of our marketing campaigns. You may opt out of marketing cookies via your Account settings or by adjusting your browser's cookie preferences.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Please note that disabling cookies may limit your ability to use certain features of the atm969 platform, particularly session-dependent features like maintaining your login state or saving in-play bet slips.

atm969 employs robust technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmitted between your device and atm969 servers is encrypted using 256-bit SSL/TLS (Transport Layer Security) — the same encryption standard used by major banks worldwide.
• Secure Data Storage: Member data is stored on encrypted servers located in ISO 27001-certified data centers with 24/7 physical security monitoring, biometric access controls, and redundant power supplies.
• Access Controls: Only authorized atm969 personnel with a legitimate business need can access Member data. All access is authenticated via multi-factor authentication (MFA) and logged for audit purposes.
• Regular Security Audits: atm969 undergoes annual third-party penetration testing and vulnerability assessments to identify and remediate security weaknesses.
• Employee Training: All employees and contractors are trained in data protection best practices and bound by strict confidentiality agreements.
• Incident Response Plan: In the unlikely event of a data breach, atm969 has a documented incident response plan to contain the breach, assess its impact, notify affected Members, and report to relevant authorities within 72 hours as required by data protection regulations.

While we implement industry-leading security measures, no system is completely impenetrable. You also play a role in protecting your information by choosing a strong password, keeping your login credentials confidential, and logging out after each session on shared devices.

atm969 primarily serves Members resident in Indonesia. However, some of our service providers (cloud hosting, gaming software suppliers, KYC verification partners) may process data on servers located outside Indonesia, including in jurisdictions within the European Economic Area, Singapore, or other countries with robust data protection frameworks.

Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission or equivalent data protection authorities
• Binding Corporate Rules for transfers within multinational corporate groups
• Verification that the recipient country has been deemed to provide adequate data protection

By using the atm969 platform, you acknowledge and consent to the international transfer of your personal data as described in this section.

atm969 operates a strict 21+ age policy. Our platform is not intended for individuals under the age of 21, and we do not knowingly collect personal information from minors. All Members must verify their age via government-issued photo ID before processing their first withdrawal.

If we discover that we have inadvertently collected personal information from an individual under 21 years of age, we will immediately close the account, forfeit any remaining balance (as underage gambling is strictly prohibited), and delete the personal information from our systems.

Parents or guardians who believe a minor has accessed atm969 should contact us immediately at [email protected] so we can take prompt corrective action.

atm969 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be notified to Members via email and by prominent notice on the homepage.

The updated Privacy Policy will be published at the canonical URL https://atm969.cam/privacy-policy with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

Continued use of the atm969 platform after a Privacy Policy update constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you must cease using the platform and request account closure.

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact our Data Protection Officer:

• Email: [email protected] (displayed as plain text; not a clickable mailto link per site policy)
• Subject Line: Use "Privacy Inquiry" or "Data Protection Request" for faster routing
• Response Time: We will acknowledge your inquiry within 3 business days and provide a substantive response within 30 days

If you believe we have not adequately addressed your privacy concern, you have the right to lodge a complaint with the data protection supervisory authority in your jurisdiction.